We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
All local orders include free pickup at the Grand Rapids, MI location during normal business hours.
Paid shipping costs are $8 flat rate which is added at checkout page. All orders over $100 include free ground shipping.
Tracking for your order is emailed to you once your order is shipped out. If the item is in stock, this tracking information will be available within 24hrs. If the item is not in stock, please allow 3-5 days for processing and tracking information.
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
If you wish to reship an unclaimed, refused, or undelivered package you are responsible for the new shipping cost.
We are not responsible for lost, mis-delivered, or stolen packages, or packages that were sent to an incorrect address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors or complex main office to ensure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
Unless an item is damaged, we are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records
ALL SALES ARE FINAL. NO REFUNDS.
HOWEVER, WE WILL EXCHANGE UNWORN AND UNUSED MERCHANDISE WITHIN 7 BUSINESS DAYS OF YOUR ORDER. ANY WORN, USED OR DAMAGED ITEMS ARE SUBJECT TO REJECTION OF EXCHANGE.
7 DAY EXCHANGE POLICY STARTS THE DAY OF YOUR ORDER, NOT THE DAY YOU PICKUP.
ALL SALE ITEMS, PURSES AND SHOES ARE FINAL SALE. NO REFUNDS ON SHIPPING FEES. CUSTOMERS ARE RESPONSIBLE FOR SHIPPING COST FOR ELIGIBLE EXCHANGES.